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Terms & Conditions

TERMS AND CONDITIONS 

 

These Terms & Conditions (“T&Cs”) govern the use of services, appointment bookings, and purchases at Olive&Juno bridal (“we,” “us,” “our”). By booking an appointment or making a purchase, you agree to be bound by these T&Cs. To see how we collect, store and use data, please refer to our Privacy Policy below.
The identity of the company "Olive&Junol" is eenmanszaak Ruth De Keyser, Korenmarkt 40, 2800 Mechelen Belgium, with VAT number BE0698.893.116. 

I. Appointments
1.1 All appointments must be booked in advance via our website. Appointments are only valid when a confirmation is received.

1.2 If an appointment is canceled less than 24hrs before the appointment, an administrative fee of 25 euros will be charged.
1.3 Fitting appointments are exclusively for the bride with a confirmed wedding date within the next 18 months. Under no circumstances can we accept any bookings made by third parties, wedding dates that are more than 18 months away or anyone acting on behalf of the bride. 
1.4 We reserve the right to reschedule or cancel appointments in exceptional circumstances; clients will be notified as soon as possible. 

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II. Orders and purchases

2.1​ Non-refundable deposit of 80% is required at the time of purchase. The remaining balance must be fully paid before alteration appointments or before collection of the gown.

2.2 Estimated delivery timelines range between 5 and 6 months depending on the designer and production schedule. Delivery dates are estimates only and slight delays may occasionally occur. Rush production services may be recommended when wedding timelines are shorter.

2.3 After saying yes to the dress an order is final and cannot be canceled or returned.

2.4 Alterations costs are not included in the dress, alterations can be provided by our seamstress but will be charged seperately.

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PRIVACY POLICY OLIVE&JUNO BRIDAL

Olive&Juno Bridal (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, book appointments, or communicate with us.
 

I. Data we collect

We may collect the following types of personal data:

  • Contact information: name, email, phone number, address

  • Appointment information: date, time, preferences, notes

  • Payment information: billing details, transactions (processed securely via our payment provider)

  • Communications: messages sent via email, social media, or contact forms

  • Website usage data: cookies, analytics, IP address, browsing behavior
     

II. How we use this data

Your personal data is used for the following purposes:

  • To manage appointments and bookings

  • To process payments and invoices

  • To communicate important updates or respond to inquiries

  • To send newsletters, promotions, or updates (only if you have opted in)

  • To improve our website, services, and customer experience

To comply with legal obligations

III. Processing of the data

We process your personal data based on:

  • Your consent (e.g., newsletter subscriptions)

  • The necessity of performance of a contract (e.g., appointment bookings)

  • Our legitimate interests (e.g., improving services, sending relevant communications)

  • Legal obligations (e.g., accounting, tax requirements)
     

IV. Data sharing

We do not sell or rent your personal data. We may share your data with:

  • Trusted service providers (e.g., payment processors, email platforms)

  • Legal or regulatory authorities if required by law
     

V. Data retention

We keep your personal data only as long as necessary for the purposes outlined above or as required by law. When no longer needed, your data is securely deleted or anonymized.


VI. Your rights

Under EU law, you have the following rights:

  • Access your personal data

  • Correct or update your data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Data portability
     

To exercise these rights, please contact us at hello@oliveandjunobridal.be
 

VII. Cookies

Our website uses cookies to enhance your browsing experience and analyze usage. You can manage or disable cookies through your browser settings.
 

VIII. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
 

IX. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly stated.
 

X. Contact

For questions, concerns, or to exercise your privacy rights, please contact us: hello@oliveandjuno.be

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