Terms & Conditions
Orders should arrive within 3-5 workdays after the payment has been received, but may vary depending on the destination. Please note the delivery time is indicative and is therefore not guaranteed. Olive & Juno is not responsible for any delays of your package during delivery. It's your responsibility to fill in the correct delivery address. When supplying a wrong delivery address the costs for a second delivery will be at your expense. If your information is not complete, it can slow down the processing of your order.
Once you have placed your order, we will send you an order confirmation email detailing the products you have ordered.
We do our best to keep our website as up-to-date as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact you as soon as possible.
Orders are only effectively paid from the moment the payment has been received.
Olive & Juno has the right to attach conditions to orders or to refuse them, unless agreed otherwise.
PRICES & PAYMENT
All prices indicated on this website are in euros, include VAT (21%) and exclude transportation expenses. The billing is done according to the price on the order confirmation.
Purchases made on Olive & Juno are secured through trusted internet payment processing companies Stripe and PayPal. All personal debit and credit card information transmitted are handled by secured connections.
Olive & Juno can modify prices at any moment without prior notice.
DUTIES AND TAXES
The Buyer is responsabel for any additional taxes and duties. Olive & Juno is not responsabel for any fees charged by third parties.
Olive & Juno reserves the right to, in case of Force Majeure, stop the processing of an order and ultimately cancel the order without any damage restitution.
Force Majeur is any external cause as well as any circumstance, not directly related to products and services provided by Olive & Juno, which cannot be the responsibility of Olive & Juno.
RIGHT TO RENOUNCE
Within the framework of distance sales to consumers that fall within the scope of the law of 14 July 1991, each consumer has the right to notify the seller that they wish to cancel their purchase, without penalty or justification, within 14 working days after delivery.
If a Buyer uses his right to renounce, he is required to return the product at his own risk and expense, in the original state and packaging, to Olive & Juno, Vaartkom 5A - 0302, 3000 Leuven, Belgium.
Products may only be returned with prior authorisation from Olive & Juno. After Olive & Juno has given its written approval, the product will be replaced or refunded, depending of the availability of similar products and the customer’s wishes. Products under guarantee will only be taken back if accompanied by an invoice.
The information on our site may contain typographical errors or inaccuracies and may not be complete or current. Olive & Juno therefore may update, change, or delete any content at any time and without prior notice. The content is not binding and is provided for informational purposes only.
Olive & Juno shall not be liable for damages in any form whatsoever, either physical, material or immaterial.
Any damage caused from shipping is to be taken up by you with the shipping company. We do not assume any responsibility for lost packages.
By ordering goods or services from the internet site of Olive & Juno the Buyer explicitly allows his personal data to be processed for administrative purposes such as managing a customer database, recording orders, deliveries and invoices and checking solvency. Personal data will only be processed for promotional purposes, personalised advertising and/or other (re)marketing related purposes.
Olive & Juno will never disclose or pass on personal data to third parties, unless explicitly requested to do so by the judicial authorities or when it is legally required to do so. Olive & Juno will always notify the Buyer and explicitly ask for his consent before supplying his personal information to a third party. At all times the Buyer has the right to view and correct his personal information. The Buyer also has the right to reject the processing of his personal information for direct-marketing purposes without personal expense. For more information the Buyer can contact the Privacy Protection Commission in Brussels.